Endorsements
Human Capital Marketplace
An AI-driven human capital marketplace that uses data science and algorithms to source, develop and advance talent from the front-line to senior management.
AI and Data Science
Talent Ranking
Talent Worth
Matching System
Talent Leaderboard
Learning & Development
Learning Communities
AR/VR Training
Experiential Learning
Knowledge Portal
About the Book
This book proposes a solution to the human capital challenges faced by service industries amidst unprecedented labor shortages, and technological and geopolitical shifts. It offers a framework for diagnosing the root causes of talent disruption. The book provides a detailed roadmap and tools for building a talent engine powered by AI, big data, and analytics. The results are a growing talent pipeline, greater productivity, and higher profit margins
About the Founder
Alexander Mirza
Alexander Mirza has 25 years’ experience in Fortune 500 corporations and start-ups. After Deloitte Consulting, he led strategy at Starwood and held senior management roles at Hilton, Ticketmaster, and Caesars. He subsequently served as CEO of Asia-based Cachet Hotels. Mirza holds degrees from Harvard Business School and Queen’s University at Kingston, where he was an Aga Khan Scholar. www.alexandermirza.com
Foreword by David Sherwyn
Academic Director at Cornell Center for Innovative Hospitality Labor and Employment Relations (CIHLER)
More than 25 years ago I joined the faculty at Cornell University’s School of Hotel Administration. In those 25 years there have been numerous changes at the Hotel School and the Industry. The Hotel School has been renamed the Nolan School and is part of Cornell’s College of Business. The Hotel Business which was once dominated by major brands that owned and operated their properties is now part of a complex structure where brands rarely own, sometimes manage, and mostly franchise and license. At that time, there was a new company called Expedia and the Online Travel Agency was born. Soon, every brand had a website, business travelers stopped using travel agents and booked on their own.
Technological changes are not limited to just bookings. Guests use their phones as room keys, text their questions to the concierge, receive in room dining and other amenities from robots, and between lighting, outlets, and Televisions, hotel rooms seemingly need an operating manual. Over this same time, the concept of revenue management went from an academic theory to accepted practice to the point that when people ask about a hotel stay the second question they ask is what rate did you pay?
TALENT DISRUPTION: People Are The Brands
Leveraging Artificial Intelligence to Scale Human Capital
Hospitality and service industries of all kinds are facing historic challenges amidst unprecedented labor shortages – along with technological and geopolitical shifts. Alexander Mirza has over 25 years of experience as a management consultant, C-suite executive and entrepreneur at leading publicly traded, PE and VC backed hospitality, entertainment and technology companies. In TALENT DISRUPTION: People Are The Brands (Business Expert Press; October 2023) Mirza provides a roadmap for building a global talent engine and highlights the need for a paradigm shift from legacy HR technologies to a marketplace enabled by AI, big data, experiential learning, and virtual reality.
Mirza also explores new organizational models for managing human capital across borders and shares theb triumphs and tribulations of the “Top 100 Hotel General Managers,” also known as the bona fide moguls of hospitality. Mirza, who led strategy and development functions for hospitality chains before becoming a hotel CEO himself, leads a VC backed team that built the industry’s first AI powered talent marketplace whose purpose is to perfect meritocracy and accelerate diversity. TALENT DISRUPTION provides service leaders a managerial roadmap and proven tools for rebuilding human capital in the context of a talent disruption. It delves into the historic challenges faced by the service industry amidst unprecedented labor shortages, technological and geopolitical shifts impacting global brands. It highlights the need for a paradigm shift from traditional franchising and legacy HR technologies to a marketplace enabled by AI, big data, experiential learning, and virtual reality. The scope of the book includes chapters addressing the following topics:
- A roadmap for using AI to build a talent engine to leapfrog legacy HR technologies;
- Methodologies for valuing talent using algorithms applicable to any service business;
- Employee ownership models that improve retention, DEI and pay equity;
- Approaches to aligning stakeholders including unions and governments;
- Perspectives on building a global talent pipeline in a world where data, people, and
information flow less freely.
TALENT DISRUPTION offers a detailed roadmap and tools for building a talent engine powered by AI, big data, and analytics. The results are a growing talent pipeline, greater productivity, and higher profit margins.